Frequently Asked Questions
Review our list of frequently asked questions ahead of your visit, and if there's anything further we can assist with, call us on 1800 837 168 or email firstname.lastname@example.org.
A. Check-in is after 3pm and check-out is at 10am.
Q. Can you check in after 9:30pm when reception closes?
A. Yes, reception is open 24 hours
Q. Is there Internet and how much does it cost?
A. There is roaming internet available for purchase on your device. Internet starts from $4.95 for 100mb
Q. What laundry facilities are available?
A. There are 7 laundries in total, 2 located at the Budget Lodge, 4 in the Campground and 1 located near Carmichael's. The cost is $4 wash and $4 dry, and accept $1 coins only.
Q. What is the wet season?
A. December to February
Q. Are linen and towels provided in Budget Lodge rooms?
A. Yes, linen and towels are provided in Budget Lodge rooms.
Q. Why do I need to give credit card details at the time of my reservation?
A. A valid credit card is required to guarantee your reservation, however no charges are processed at time of booking until checkout. A 1% surcharge applies for Visa & MasterCard payments and a 3% surcharge applies for American Express & Diners Club payments.
Q. Will there be accommodation for a family with 5 or 6 people in the future?
A. Families with 5-6 people are able to be accommodated in 2 rooms at present.
Q. How many days would you recommend we stay at the resort?
A. We recommend a minimum of 2 nights at the resort.
Q. Do the rooms have heating and cooling?
A. Yes, both heating and cooling are available in our Budget Rooms, Standard Rooms and Deluxe Spa Rooms.
Q. Are there tea & coffee facilities?
A. Yes, tea- and coffee- making facilities are available in all rooms.
Q. What kind of view do the Standard Rooms have?
A. The Standard Rooms are located within a garden setting that have a verandah that looks out to the resort grounds.
Q. If a guest has an allergy or is vegetarian, are they able to go to "Under a Desert Moon"?
A. Provided you give adequate notice of your dietary requirements, we are able to accommodate them. If we're unable to do so, we will inform you.
Q. Are dogs allowed in the campground?
A. Yes, dogs are allowed in the campground however they need to be leashed at all times.
Q. How long does it take to get here from Alice Springs/Ayers Rock (Uluru)?
A. Approx 4-5 hrs from Alice Springs and 3-4 hrs from Ayers Rock.
Q. Are there cooking facilities in the room?
A. Due to fire regulations, there are no cooking facilities.